If you're interested in outsourcing, but you don't quite have the right tools, processes and systems in place, then your customer service department will need to be set up correctly first.

When outsourcing, all the right jigsaw pieces need to already be in place so that agents are well equipped to efficiently and effectively handle your customer support enquiries.

Bringing someone in on an adhoc basis to do some consulting for you can help ensure as your business scales, the customer journey and experience are kept at the forefront.

Ticket Buddiez will be able to:

• Review everything currently in place.
• Identify ways to streamline operations.
• Help you to select and set up a customer support ticket management tool.
• Build processes for effective ticket management.
• Look at ways AI can be used to streamline customer interactions.
• Build your FAQ/Help Centre content to encourage self serve amongst your customers and reduce support enquiries for things customers can find the answer to themselves.
• Create macros that can be used to quickly answer customer enquiries.
• Create processes in line with brand tone and objectives to ensure tickets are being handled correctly and in line with company policies.
• Offer suggestions for additional products and services to increase customer satisfaction.
• Help to establish a clear path to obtaining customer feedback.
• Enhance the quality of interactions customers have with your business.
• Implement data tracking procedures to monitor customer support metrics.
• Look how your support spend is allocated currently and work to reduce costs overall by streamlining ops.

We are industry experts in all things customer service, journey and experience related.

Our business is backed by over 25+ years customer service experience and we can be on hand to help you streamline your CS ops quickly and for a competitive price.

Brands, particularly startups, when moving into a period of rapid growth, often do not have the time to really deep dive into their CS ops as their time is spent across other areas of the business.

You may have come to our website interested in outsourcing, but, if your CS department is not yet set up correctly, then outsourcing is currently not a great option for you.

When you partner with any business process outsourcing (BPO) provider, to get the most out of your partnership, your ops need to be up to speed so that you can bring in a new BPO to handle your support enquiries with ease.

If you join a BPO and don't have things in place, the partnership won't work because the agents are perhaps not going to be in the best place to handle your tickets to a high standard, which in turn will then reduce your happiness with the BPO if quality standards have dropped significantly since you joined them.

We will not just take on any client for the sake of it. We conduct thorough discovery calls, and if a company is not at the right stage, we'll recommend they either look to get their ducks in a row first and come back to us at a later date, or, suggest bringing us in on a consulting basis first with the view to then using us for outsourcing once we've helped set everything up for them.

A MILLION BUCKS! 😂 We jest of course.

To bring in a mid to senior level consultant for your customer service can cost anywhere between £200 - £500+ an hour!

In the spirit of us being transparent and upfront, we don't charge differing hourly rates, instead we charge a flat day rate of £1000 assumed on an 8 hour working day.

The number of days work needed will depend on the workload involved and can be discussed when we meet.

If you are using us with the view to then also sticking with us for outsourcing, you will get 50% off your first outsourcing month with us on your Ticket Buddiez plan. 😍

Yes, you absolutely can. 🥰

After speaking with you we may have to let you know that currently your business is not in a place to outsource. But, we won't just say no and not explain why.

We are more than happy to provide you with the areas needing to be addressed and can help point you in the right direction for bits and bobs you might need.

You're then of course more than welcome to reach back out to us once those steps have been completed on your side so we can get the outsourcing partnership going.

Pop us an email to hello@ticketbuddiez.com and let's get an initial chat booked in. 📧

Sending you many positive vibes for your day ahead. Go Smash It! ❤️

We look forward to speaking with you soon.

Team Ticket Buddiez 🥰