Honestly one of the best customer service experiences I’ve ever had. Reached out with a delivery issue it was resolved straight away and everything handled in around 5 minutes, no constant back and to's etc. Love my shakes and will continue ordering as customer service are excellent.

Accidentally ordered the wrong size leggings during a late-night scroll. They replied to my email at 7:10am the next day from Emily and got the right size sent out before dispatch. Who even does that anymore?

Fast, friendly and actually helpful — 10/10.

My parcel had gone walkabout with Evri (njo shock there, the driver probably pocketed it or booted it into the abyss), and I was fuming. But the team were so helpful and sent a replacement without me having to ask. Legends.

I was on the fence about ordering as I had some concearns around some of the ingredients, I reached out to ask my specific q's & got all the answers i needed, felt validated for having my doubts and best of all didnt feell pressured into ordering, the reply when I reached out made me want to order more as they were so lovely. Thanks so much Ruby & look forward to seeing my skin hopefully improve.

I had an issue with my skincare subscription renewing by mistake — they responded in under 30 minutes, refunded it, and even reminded me how to skip future orders. Honestly, I wish all brands handled things this smoothly.

I was trying to return a faulty supplement pouch and expected pushback. Instead, they apologised, logged it with their warehouse, and I had a replacement on the way by lunch. Best customer service for an online order I’ve ever dealt with.

Got charged for an extra & unexpected item in my subscription, they explained what happened, refunded me and gave me reward points as well as a discount off my next order! That's how to make a bad error put right & more companies should learn from you guys! I'll be remaining with you for long into the future. Thanks team.

Great products & people to deal with!

I asked if I could switch the flavour in my pre-order subscription fully expecting them to say no. They changed it with no issues and even confirmed the stock level for the new flavour when it arrives so I know I'll be fine to keep the updated flavour going forward for many months. Brilliant!”

Realised just as I put my order through it defaulted to my apple pay address I contacted them straight away as soon as i noticed but tbh was half expecting the normal 'sorry we cant change once order placed' response to come through the next day but Ruby replied to me 5 mins after I emailed at like 6.45pm ish and updated it so my order is going to the correct address. She's a real credit to your company & I was so glad the address could be updated.

Literally obsessed with my shakes, I feel so full on them they've stopped me snacking too much and when i reached out to ask about more new flavours I got a lovely reply from a lady called Emily who had also spotted i had a lot of points to use so i managed to get my next order for about £30 less as i'd never really bothered looking at my points or how to use them. I'm always telling my colleagues and any friends who will listen how good these shakes are!

Thanks a mill guys, great team, great products.