UK Customer Service Outsourcing

Why Choose Us

At Ticket Buddiez, we’re not just another outsourcing company - we’re an extension of your team. Friendly, affordable, and seriously good at what we do! 😉

We handle your customer support with care, precision, and personality. Taking real pride in helping brands boost their CSAT, build loyal customers, and drive revenue through brilliant service.

Whether you’re just starting out or scaling fast, we’re here to make your support feel effortless - for you and your customers.

Built in The UK, Ready For The World

Our team is proudly UK-based, offering native English support that’s trusted by both UK brands & international companies selling into the UK or that seek English as a first language support.

12 Hours a Day, 7 Days a Week

Our team is proudly UK-based, offering native English support that’s trusted by both UK brands & international companies selling into the UK or that seek English as a first language support.

Plans That Scale With Your Brand

Whether you're handling 250 tickets a month or 10,000, our pricing flexes with you. We’ll scale up or down as needed - no stress, no surprise costs, just a plan that fits where you’re at.

Built for You

No two brands are the same - and your customer service shouldn’t be either. We tailor our support to match your tone, tools, and ticket volume, acting as a true extension of your business. From the smallest interactions to complex queries, we handle it all with care, consistency, and a genuine desire to help you grow.

No Lock-Ins - Just Results

We don’t believe in tying you down. Our services run on rolling monthly terms - no lengthy contracts, no hidden lock-ins. And if you ever want to leave, just give us 30 days’ notice. Simple as that.

Shopify & Gorgias Experts

Ecom platforms we know inside out! We work seamlessly within Shopify and Gorgias every day, so you can trust us to deliver support that’s fast, accurate, and on-brand.

Support With Heart (and brains)

Your customers aren’t just another ticket - they’re people & we never lose sight of that. Every interaction is handled with care, clarity & personality. We treat your brand like our own, making sure every customer feels heard, helped, and valued.