Your UK Customer Service Outsourcing Team
Simple, Scalable Support from £1000/month.
No hidden fees. No long contracts. Just expert service, 7 days a week as standard.
Trusted by growing e-commerce brands around the world, we make outsourcing your customer support feel effortless - and actually work.
The Ticket Buddiez Difference
Your customers aren’t just another ticket. Every message is a chance to strengthen loyalty, reduce churn, and boost lifetime value. Our boutique service means you won’t be one of hundreds of accounts managed by a faceless call centre, you’ll have a dedicated team that feels like part of your brand.
What We Handle Daily
- Order updates, tracking & returns
- Subscription changes and billing queries
- Product questions
- Refunds and cancellations
- Complaints and escalations
- Troubleshooting common e-commerce technical support issues
Designed for Ambitious Brands
We work best with fast-growing direct-to-consumer (D2C) brands that want to improve response times, delight customers, and free up internal teams to focus on growth. Our clients span industries like fashion, health & wellness, consumer tech, and subscription boxes.
Why choose Ticket Buddiez?
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E-commerce Experts
We know platforms like Shopify, Gorgias, Zendesk, and Freshdesk inside out. From order tracking to subscription changes, we resolve issues quickly and with personality.
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Scalable Support
Whether you need help with 100 tickets a week or 5,000 a month, our flexible plans grow alongside your business.
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UK Based Team
Providing support for UK brands, or those across the world who ship to the UK, or require English as a first language support. We provide clear, friendly support that matches your brand tone. No robotic replies, no lost-in-translation moments.
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Monthly Rolling Terms
No long tie-ins or hefty upfront costs. Just 30 days’ notice if your needs change.
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Fast Onboarding
Get set up in days, not months. We plug straight into your existing tools like Shopify, Gorgias, or Zendesk, so there’s no downtime. We stagger our onboardings in a way where we're able to quickly get clients setup.
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Cost-Effective Plans
Outsourcing with us often works out cheaper than hiring in-house, without the hassle of recruitment, training, or holiday cover. Get cover for your customers 12 hours a day, 7 days a week for as little as £1000 a month.
